Wireless customers in the Tampa area report fewer problems than any of 27 U.S. markets studied, according to a J.D. Power and Associates study released Thursday.
The number of problems per 100 calls was five in Tampa, compared with 19 for the area with the most problems, Charlotte, N.C.
The 2010 Wireless Call Quality Performance Study is based on responses from 26,595 wireless customers nationwide, according to a written announcement.
The survey was done January to June.
J.D. Power said three companies tied for best service in the Southeast: Verizon Wireless, Sprint Nextel and T-Mobile.
The report focused on wireless customers most likely to switch providers. It found that the rates of problems increased compared with the previous six months and were worse among smart phone users than for traditional mobile handsets.
Those who said they definitely would switch providers in the next six months reported four times more problems than those who said they definitely would not switch providers.
Call quality was measured on seven factors. One factor, dropped calls, was driving the switching rate more than any other, the report states.
The study also found that fewer calls were made or received via wireless because customers used their devices more often for text messaging, which increasingly is the preferred method for communication.
According to the study, wireless customers received 144 text message notifications a month - 29 percent more text message notifications than reported one year earlier.
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