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Return Policies For Some Stores
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Published: November 21, 2007
Return Policies
Beall's:
With a receipt, Beall's will: Issue a Beall's Merchandise Certificate Refund (MCR) or Issue a refund in the original method of payment. Without a receipt we will: Attempt to locate the original transaction in our system and credit your charge card if the purchase was made on a charge card, or, Issue a Bealls Merchandise Certificate Refund (MCR), or Mail you a corporate-issued refund check. (If we are unable to locate the original transaction and the customer does not have a receipt, refund amount is determined by the lowest selling price in the past 30 days)
Best Buy:
Gifts may be exchanged and returned through January. Gift purchases made between November 1, 2007 and December 24, 2007, qualify for our Holiday Return policy. Qualifying products may be returned through January 31, 2008. The other terms of our standard policy (including, but not limited to, "non-returnable items" and "restocking fee," etc.) apply. Products purchased prior to November 1 or after December 24 and non-gift purchases do not qualify for our holiday return policy. For these purchases, our standard return policy applies, which is explained in the paragraphs that follow. Your original receipt is required for all returns, exchanges, price matches and warranty repair services. All returns and exchanges must be in original condition and include all accessories. All returns, exchanges and price adjustments must be made in the country of original purchase. Best Buy reserves the right to request identification and to deny any return. We accept returns or exchanges 30 days from the original purchase. Please review the exceptions below. We accept returns or exchanges 14 days from the original purchase on computers, monitors, notebook computers, projectors, camcorders, digital cameras, radar detectors and video games purchased as used. Non-returnable items include labor and/or installation services, consumable items such as phone cards, food and drink, or items that are damaged or abused. Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund. A restocking fee of 15% will be charged on opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS/navigation and in-car video systems unless defective or prohibited by law. A restocking fee of 25% will be charged on Special Order Products, including appliances unless defective or prohibited by law. Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. Unless noted otherwise, all rebates are limited to one per product, per household or address. Any product that is returned without a promotional item(s) included with the original transaction (e.g. buy TV, get free DVD player; buy TV, get free gift card; or buy TV, get DVD player half off) will have the value of the promotional item deducted from the refund amount. Refund will be in the same form as original purchase. Exceptions: Cash, debit or check purchases over $250 will be refunded in the form of a mail check within 10 business days of return.
Burlington Coat Factory:
We will gladly provide a refund, credit, or exchange for merchandise returned within Thirty days of purchase with tags attached, in original packaging and accompanied by the original sales receipt. Charge Card purchases will be credited to the card used in the original transaction. Debit cards using a pin number will be refunded cash. If the purchase was made by a personal check, a bank check refund will be mailed to you after fourteen days from receipt of the returned merchandise. Merchandise that has been altered, damaged or worn cannot be exchanged or returned. Gift cards can be redeemed for merchandise only and cannot be replaced if lost or stolen. Layaway deposits and payments are non-refundable, but may be converted to a gift card if layaway is cancelled or returned. If merchandise is returned without a receipt and/or if tags are not attached, a gift card (redeemable for merchandise only) will be issued for the lowest selling price. A Government ID must be provided (driver's license, state-issued non-driver ID, passport, military ID).
Circuit City:
During the holidays, we extend our normal return period so our customers can shop for gifts with peace of mind. For most items, customers who purchase from us from November 15 through December 24 have through January 25, 2008 to return their items. For computers and all other 14-day return items (defined below), customer have up to 14 days past Christmas (through January 8, 2008) to return their items.
Other terms of the Circuit City return policy will continue to apply:
For any exchange or refund, the product must be returned in its original condition, including the box, packaging, UPC barcode and all accessories.
Opened software, music, games, and movies may only be exchanged for the same title.
Certain items (digital cameras, camcorders, desktop and notebook PCs, monitors, printers, scanners, projectors, PDAs, mobile video, GPS navigation systems and radar detectors) are subject to a 15% restocking fee* if returned opened or in a non-factory-sealed box. If one of these products is still in its factory-sealed box, no restocking fee will be assessed.
There is no restocking fee for defective product returned in exchange for the exact same product, or for product originally purchased as Open Box.
Charges for installation and delivery services are non-refundable after the services have been preformed.
For any exchange or refund, we need the original receipt or a record of the purchase in our system.
Gift receipts are available at Circuit City and it is always advisable to get a gift receipt when buying consumer electronics products as gifts
The Disney Store:
DisneyShopping.com will exchange or credit your purchase of *DisneyShopping.com merchandise returned within 60 days of the shipping date, excluding shipping and handling charges (art and collectible purchases must be returned in their original packaging within 30 days of shipping date and must include the original Packing Slip). DVD, video, audio, software media and electronics must be returned in their original, unopened packaging (damaged or defective DVD, video, audio, software media and electronics may be exchanged for the same merchandise only). *Personalized items may not be returned or exchanged unless damaged or defective. If you wish to return an item that was not purchased at DisneyShopping.com, you will need to contact the store where the item was purchased for further assistance. Returns or exchanges can be made in any US Disney Store location. To return DisneyShopping.com merchandise to a Disney Store, visit any Disney Store location and present your original packing slip. Returns made to a Disney Store are subject to Disney Store policies. Returns of Art and Collectible purchases, Mirrors, Electronics, Indoor and Outdoor Furniture, are not accepted at any Disney Store location. DVD, video, audio and software media must be returned in their original, unopened packaging (damaged or defective DVD, video, audio and software media may be exchanged for the same merchandise only). Returns will be credited to the purchasing credit card.
Home Depot:
Returns within 90 days of purchase and with a valid sales receipt will be exchanged, refunded in cash, credited to your account or refunded to a Home Depot Store credit. Returns made beyond 90 days of purchase or without a valid sales receipt may be exchanged or refunded to a Home Depot Store credit or Home Depot Commercial Account for the lowest advertised price. Purchases made with Store Credit, Gift Certificates and Gift Cards will be refunded as Store Credit. Gasoline Powered Equipment may be returned within 30 days of purchase with a valid sales receipt. After 30 days, item may be sent out for repair at the customer's expense, unless under warranty. Items purchased on homedepot.com cannot be returned to our stores. Merchandise must be returned within 90 days in unused, like-new condition. Live Goods and items that use flammable liquids or gases cannot be returned to homedopot.com if used. All damage and shortage claims should be made within 30 days of delivery. If damaged upon arrival you have the right to refuse the order. A copy of the packing slip or the customer receipt must accompany all returns. A refund will be issued to the original credit card within 1-2 billing cycles.
JCPenney:
With a receipt: Any returned items accompanied by a receipt dated within 90 days of purchase will be refunded at the original purchase price, plus applicable sales tax, in the original payment method. No refund will be issued after 90 days. Without a receipt: refunds and exchanges made without a receipt and purchased within 90 days will reflect the lowest "on sale" price within the last 30 days, plus applicable sales tax. A refund will be issued only in the form of Merchandise Return Voucher or credit on a JCPenney account. Original shipping & handling charges cannot be refunded unless an error occurred on our part in shipping your order.
Exceptions to our Return Policy
Furniture: JCPenney is proud to offer quality furniture with great value. When purchasing through jcp.com or one of our catalogs, furniture purchases may be returned within 7 days from the delivery with the original sales receipt.
When purchasing or ordering from one of our stores, we encourage you to take measurements, match colors, and test the furniture for comfort and style prior to purchase. Furniture purchases from JCPenney stores, once delivered and accepted, are final.
Furniture purchased from JCPenney may be subject to a manufacturer or store warranty, which covers repair or replacement of defective products and is only valid for a limited time. Misuse by the customer voids all warranties and/or JCPenney return policies.
Furniture includes bedroom, upholstered and accent furniture, formal and casual dining, ready-to-assemble, ready-to-finish, and mattresses.
Fine Jewelry must be returned to the supplier within 60 days of receiving your order with the original sales receipt. Return instructions will be included with your order. Personalized jewelry cannot be returned unless damaged or defective.
Fine Jewelry includes better watches, fashion watches, gold chains and bracelets, diamonds and wedding rings, IGI certified bridal diamonds, colored gemstones, gold, and birthstone collection.
Special Occasion Dresses must be returned in their original condition with the "return tag" in place.
Small electrics, electronics and major appliances must be returned within the 60 days of purchase with the original sales receipt. The item must be returned in its original packaging and with all accompanying manuals and accessories. All manufacturers' warranties are in effect. Gift registry purchases of categories must be returned within 90 days of event with verification of registry.
Small Electrics include sewing machines, ceiling fans, Homedics, shavers, massagers, beauty aids, blood pressure monitors, dehumidifiers, air purifiers, microwaves, vacuum cleaners, irons, blenders, mixers, toaster/toaster ovens, coffee makers, slow cookers, roaster ovens, electric skillets and grills.
Electronics include telephones, cameras, camcorders, VCRs, DVDs, WebTVs, televisions, audio, musical instruments, electronics and interactive games, DVD disks, software.
Major Appliances includes Whirlpool items, air conditioners.
Online Outlet priced merchandise must be returned within 30 days accompanied with the original receipt.
Monogrammed, personalized and altered items cannot be returned unless damaged or defective.
Made-to-Measure window coverings and rugs cannot be returned unless damaged or defective. Includes made-to-order and made-to-length window coverings.
KB Toys:
Return or exchange the following within 30 days of the shipment's receipt: Any toy item in its original condition; Any unopened video game, video game console, software item, VHS or DVD. Money will be refunded as long as your product meets the above conditions and you include the original pack slip. For returns without the original pack slip, you will be issued an electronic KBtoys.com Gift Certificate.
Kohl's:
Without a receipt you may be given:
• An even exchange.
• A Kohl's Merchandise Return Credit (KMRC), good at any Kohl's.
• A credit to your Kohl's Charge Card, if your items were purchased on your Kohl's Charge.
• A corporate-issued refund.
Back to Department Store Purchases
With a receipt you may be given:
• A cash or credit refund, based on the original method of payment.
• An even exchange.
• A Kohl's Merchandise Return Credit (KMRC), good at any Kohl's.
• A corporate-issued refund.
Back to Department Store Purchases
With a Kohl's Gift Receipt, you may be given:
• A Kohl's Merchandise Return Credit.
• An even exchange.
• A corporate-issued refund.
* Purchases that earn Kohl's Cash Coupons or purchases in which Kohl's Cash Coupons were tendered may result in an adjusted refund amount and/or decreased coupon value.
Lowe's:
For cash, bring a receipt. If not receipt, you can get merchandise credit for the store.
Macy's:
Macy's Florida will accept for exchange or return merchandise that does not completely
satisfy our customer for up to 180 days after purchased. Some exceptions and restrictions
apply.
If a customers wish to return an item:
1. With a receipt:
A full refund will be credited back to the original form of payment used for the purchase.
Or, if preferred - a store credit will be issued.
2. Without Proof of Purchase (receipt):
Customer will be issued a store credit for the item's lowest selling price within the
past 180 days.
3. With a Gift Receipt:
Customer will receive full refund of the amount on the gift receipt (purchase price)
as a store credit.
Neiman Marcus:
Will accept a timely return of unworn, unwashed, or defective merchandise for a full refund of the original purchase price. Returned merchandise should include the vendor packaging and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. Items returned after 60 days might be subject to a reduced refund if not in its original vendor packaging, in salable condition and/or if the merchandise has been marked down in the intervening time period. A pick-up fee might apply to returns of large and/or heavy items. Allow 14 days for the processing of your return. All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit or exchange to be issued. Any Neiman Marcus merchandise, excluding heavy or large items, purchased online or from any Neiman Marcus catalog may be returned for a refund at a Neiman Marcus store with the exception of Last Call® Clearance centers. Any Neiman Marcus merchandise purchased in store should be returned for a refund at the Neiman Marcus store where it was purchased. When a gift is returned, a Neiman Marcus Group merchandise credit gift card will be issued to the gift recipient for the amount of the returned merchandise. The merchandise credit gift card can be used for purchases from Neiman Marcus, Horchow and Bergdorf Goodman, stores, catalog and online.
Nordstrom:
No return police – Each case is handled on a case by case basis
Radio Shack:
Place the item securely in the original package. Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your ship confirmation e-mail or your online purchase receipt displayed during checkout. All products must be returned in good condition, in original boxes, and with paperwork, parts and accessories to ensure a full credit. Take package to any RadioShack retail store. The store associate will process your return and issue you a credit. Please allow 10-15 days for the credit to appear on your billing statement. Original shipping costs will not be refunded.
Sack's:
Merchandise presented after 60 days will be credited based on the current selling price. Should you wish to return merchandise, please do so using either of the two options: Present the merchandise to an associate at your area Saks Fifth Avenue with the original receipt or gift receipt. Or For future reference, retain the top portion of the Shipping Summary packing list. Enclose the completed Return Form with your shipment. Affix the pre-paid USPS Return Label to the outside of the package and send via U.S. Mail; a $5.00 return shipping fee will be deducted from your refund. If you choose to ship your return via a different carrier, please insure the package and ship to:
Saks Direct
700 Hickory Drive
Aberdeen, MD 21001-3628
Sears:
Return your purchase in its original packaging, with your original packing slip and sears.com Order Confirmation E-mail Receipt within 90 days of your purchase, 30 days for Home Electronics and Mattresses for a refund or exchange.
Steve & Barry's:
With a tag:
With an original receipt: Refunds can be issued in the form of original payment. Customers who pay by check should be refunded with cash. Customers who pay by credit card must not receive cash back; credit must be returned to the card used for the original purchase.
With an Exchange Receipt refunds can be issued only if the original receipt is attached. Exchanges can be issued based on the price listed on the exchange receipt.
With Gift Receipts exchanges can be issued based on the original price of the item. The barcode on the receipt should be scanned to call up the original transaction, and thus, determine the original price paid.
With no receipt, exchanges can be issued based on the current price of the original item.
Without a tag:
With an original receipt, refunds can be issued only if there are quality issues with the garment. Exchanges can be issued only if there are quality issues with the garment, or if a manager determines that it is unworn/unwashed.
With Exchange Receipts, refunds can be issued only if the original receipt is attached and there are quality issues with the garment. Exchanges can be issued only if there are quality issues with the garment, or if a manager determines that it is unworn/unwashed.
With a gift receipt, exchanges can be issued only if there are quality issues with the ferment, or if a manager determines that it is unworn/unwashed.
With no receipt, exchanges can be issued only if there are quality issues with the garment.
Target:
We will issue a full refund for most items returned in new condition within 90 days of the shipment date. Please note that all returns to Target must include either the original receipt or a Gift Receipt. Please note that all returns to Target must include either the original receipt or a Gift Receipt. If you do not have the original receipt, Team Members may be able to locate the original receipt information if you purchased the item with a credit or debit card and if you present this card at time of return. Gift Givers are strongly encouraged to include a Gift Receipt whenever a gift is purchased. Bring the following with you to a Target store:
Your new and unused item and all product packaging and accessories.
Your receipt or gift receipt.
A form of personal identification.
If you are returning your item with a gift receipt, you will receive a store credit for the original purchase value of that item. The store credit can be used in any Target store.
Toys R Us:
Toys"R"Us will gladly accept returns made within 90 days of the purchase date for most items. Items excluded from this policy are video games, accessories, and systems; computer software, VHS cassettes; DVDs; music; electronics; radio-control items; trading cards; collectibles and consumer electronics. Be sure to bring your dated purchase receipt. Receipts will help us process your return quickly and fairly. For your convenience, we also offer gift receipts. We will not accept any returns or exchanges without a receipt. Keep all packaging and accessories. Bring all original packaging, accessories, and instruction manuals that came with the item you are returning back to the store. Return items within the appropriate time period. We will be happy to exchange items within 90 days from the date of purchase, or offer you a refund in the form of merchandise credit as long as the items are accompanied by a dated receipt. We will accept returns of the following items within 45 days from the date of purchase: video games, accessories, and systems; computer software; VHS cassettes; DVDs; music; electronics; radio-control items; trading cards; collectibles and consumer electronics. Return Guidelines for Video Games, Accessories, and Systems/Computer Software/VHS Cassettes/DVDs/Music/Electronics/Radio-Control Items/Trading Cards/Collectibles/ Consumer Electronics. We will accept returns of the following items within 45 days from the date of purchase: video games, accessories, and systems; computer software; VHS cassettes; DVDs; music; electronics; radio-control items; trading cards; collectibles and consumer electronics .The original, dated receipt is required for a refund or exchange, and the item must be returned in its unopened and factory-sealed package. If the item has been opened, it can only be exchanged for an identical item. Refunds and exchanges will not be given without a dated receipt.
Wal-Mart:
Everything in the store can be exchanged or refunded with a receipt within 90 days of purchase with the exception of a few electronic items and regulated items. After 90 days with receipt: If available, we offer repair service through the manufacturer. Exceptions to 90 Day Return Policy: 45 days with receipt: Computer components and computer accessories. 30 days with receipt: Camcorders and digital cameras. 15 days with receipt: Computers and postpaid cell phones. These items must be unopened: Prerecorded music, movies, and software products. Guns & Ammunition: Sales are final. Tobacco & Alcohol: May only be returned to the store of purchase with original receipt (except where prohibited by law).
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