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Verizon Has Detractors But Many Satisfied Customers As Well

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The Tampa Tribune

Published: April 12, 2008

Problems Nothing New

Regarding "Verizon Workers Caught Between Sales, Service" (front page, April 8):

I don't know why all the current fuss about poor customer service by Verizon. This has been going on for years.

My past experiences include lengthy automated customer service recordings that were never helpful, long wait times just to speak to a live customer service person, failure to diagnose and correct my intermittent phone outages for two years, and additional charges being added to my bill without any prior notice.

Would I have ever considered additional services from this company? Not at any price or for a free TV!

SANDRA SCOTT

Tampa

Brighthouse Just As Bad

For all those people having so many problems with Verizon, don't feel bad; Brighthouse is just as bad.

For the last four weeks I have had to call Brighthouse out to fix my telephone and each time I have to sit around and hope that they show up - this has been every week.

The serviceman was just out Tuesday afternoon and Wednesday morning my phone was dead again and all I am told is there is nothing they can do except schedule another service call.

Brighthouse promises you the world, and once you sign they have you and forget about any credits for all the days you have no service. Their only interest is getting the money.

It is time the state of Florida steps in and does an investigation on both of these companies because neither gives customers what they promise and pay for.

LIZABETH CANTOS

Tampa

Defends Verizon

Never in my life did I dream I'd be writing to defend the phone company. But the truth about my personal experience with Verizon is so at odds with all the complaints I've been reading about the company. My experience with Verizon, while not perfect, is one of the best overall customer service experiences I've ever had with any company.

I've only had Verizon's FiOS system three months now, but so far I couldn't ask for better service.

MARK HALLINAN

Tampa

Feds Should Investigate

We've had Verizon since January and had a lot of problems with it, and after reading articles in the past week and a half I think maybe its time that the federal government stepped into this not just the state. As far as I'm concerned I would rather return to Brighthouse than keep Verizon.

There's an old saying, "If it ain't broke don't fix it." I think that Verizon bit off more than they can chew, as contacting customer support is nothing but an endless circle. You are passed from one extension to another with out really getting any resolution.

DON MILLER

Hudson

Appreciates Employees

I can tell you from experience how poor Verizon's customer service is.

The toll-free number connects you to an automated voice recognition system that is very frustrating and makes it difficult to talk to an actual human being. The phone lines out where I live are so old that the insulation on the wires crumble if the troubleshooter tries to do anything to them. Verizon will not replace the phone lines and, because I live in a rural area, I am last on the list to get fiber optics.

When I asked about a DSL connection I was laughed at because of the poor condition of the phone lines, and dial-up Internet is a joke due to the static and humming on the line. When we have a rainstorm you cannot hold a conversation on the phone because of the loud buzzing in the receiver.

I am happy and proud of the Verizon employees who are standing up for the customer.

KEN REILLY

Plant City

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