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LongHorn Tips Part Of Economic Strain Onto Servers' Plates

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The Associated Press

Published: July 25, 2008

NEW YORK - With the cost of everything from air conditioning to whipped cream rising, many restaurants have been raising prices. LongHorn Steakhouse is passing on part of the tab to its servers.

After Darden Restaurants Inc. bought LongHorn's parent company for $1.19 billion in October, it instituted what it calls "a more disciplined" tip-sharing plan - a policy servers say is cutting their earnings.

Under the program, the wait staff must give up a greater percentage of total sales each shift to hosts and bartenders - 2.25 percent, up from 1 percent. So a server who sells $1,000 worth of food and drinks on a Friday night must "tip out" $22.50 to the hosts and bartenders.

The tip outs, which allow the company to pay bartenders and hosts a lower wage, were one factor helping Darden, one of the nation's largest restaurant companies, shave labor expenses as a percentage of sales by 0.6 percent in the fourth quarter, the company said in its latest earnings call.

The policy helped "offset wage pressure inside the restaurant," Darden President Drew Madsen said. "It's a more disciplined tip share program than they've had in the past, and as that progresses and we see results of that more broadly in more restaurants, that's something we can look at in all of our restaurants."

Darden has 1,702 restaurants; its chains include Olive Garden and Red Lobster.

The company's focus on tip sharing comes as restaurants scramble to trim costs as people eat out less and food prices climb. Adding to expenses is a scheduled bump in the federal minimum wage, from $5.85 an hour to $6.55, on Thursday.

"A lot of employers are asking how they can get their hands on part of their waiters' tips to offset labor costs," said Paul Paz, an Oregon waiter who runs www.waitersworld .com.

Several LongHorn servers, speaking anonymously because they feared losing their jobs, say the policy has cost them money.

Darden defends the practice, saying it hasn't raised prices or shrunk portions as other restaurants have.

"Our customers come to us for value," said spokeswoman Phyllis Hammond.

Other chains are finding savings elsewhere; Bob Evans cut its workers' hours by a total 2.6 million for fiscal 2008.

"When you're seeing minimum wage increases like we're seeing now, a restaurant really has two options: Raise prices, which no one wants to do, or reduce labor hours, which is what we did," said Dave Poplar, a Bob Evans spokesman.

Darden's overall wages paid increased for the year ending May 25, rising 18 percent to $2.13 billion from $1.81 billion in the same period the year before, as the new LongHorn Steakhouses and 29 Capital Grille restaurants added to labor expenses.

Sales grew to $6.63 billion from $5.57 billion during the same period, and net earnings grew to $377.2 million from $201.4 million.

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