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2 People Air Verizon Woes At Tampa Council Meeting

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By RICHARD MULLINS | The Tampa Tribune

Published: May 1, 2008

TAMPA - Verizon customers had their chance to vent issues about the company's services today at a city council meeting.

Public turnout was light: Two people showed up at the 9 a.m. meeting to describe their problems with the company.

Allan Martin of Tampa said his Verizon bill has been wrong several times, despite several visits to Verizon retail outlets.

Ed White said, "I have personally been abused by -- let's call it their lack-of-service department."

At least one council member appeared sympathetic. District 7 Councilman Joseph Caetano said Verizon service technicians showed up at his house recently in the morning to install FiOS service. But he said he never asked for it. "I must have had to make 10 calls last month," he said, because Verizon had charged him for services he never requested.

Verizon spokesman Bob Elek said the company would look into those customer issues and noted that today was the first time the company heard about Caetano's issues.

"We'll certainly look into it. To me it sounds like some communication did not happen on one side or another."

Verizon officials have acknowledged some hiccups amid strong demand for its newer services, but they note they have overhauled many aspects of customer service, including adding personal account managers to serve as a single point of contact at Verizon for customers.

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