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TIA Rises To Third-Best Among Medium-Size U.S. Airports

Tribune file photo by JULIE BUSCH (2006)

Customers gave high marks for Tampa International Airport's baggage claim area.

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By TED JACKOVICS | The Tampa Tribune

Published: May 20, 2008

TAMPA - Tampa International Airport tied for third place among medium-size airports in the J.D. Power & Associates 2008 North America Airport Satisfaction Study released this morning. The latest ranking is a significant improvement from a year ago, when Tampa's airport ranked 13th.

The 2008 survey ranked airports on six factors: airport accessibility, baggage claim, baggage check-in, security check, terminal facilities and food and retail services.

Tampa International performed particularly well in the check-in and baggage check process and security check factors.

Chicago Midway Airport ranked first and New York's LaGuardia Airport ranked second in the medium airport category with 10 million to 30 million passengers annually. Tampa tied with Ronald Reagan Washington National Airport and Memphis International Airport based on more than 21,000 passenger responses.

Philadelphia International Airport ranked first among large airports and Dallas Love Field ranked first among small airports.

Overall, customer satisfaction nationwide declined significantly, the J.D. Power study states.

In a separate survey released Monday by the University of Michigan, passenger dissatisfaction with airlines' customer service sank to its lowest level since 2001, with the industry's overall scores dropping for the third straight year.

In the university's first-quarter survey of 26,000 passengers, Southwest Airlines ranked highest in satisfaction, then American Airlines and Continental Airlines. United Airlines and US Airways ranked next to last and last.

Continental and US Airways registered the biggest declines from 2007, both experiencing double-digit percentage drops.

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