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Southwest adds functions to airport self-service kiosks

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By TED JACKOVICS | The Tampa Tribune

Published: August 3, 2009

Southwest Airlines passengers accustomed to seeing long check-in lines at airport ticket counters will find additional incentives to use the airline's self-service kiosks.

Southwest has enhanced its kiosks with functions to allow passengers to modify their itinerary on the day of travel, choose a new flight or add themselves to a stand-by list for a different flight.

Customers can use a kiosk to upgrade to Business Select class, which includes priority boarding and additional Southwest Rapid Rewards credits for flights.

Fare differences must be paid using a credit card at a kiosk.

Tribune reporter Ted Jackovics can be reached at (813) 259-7817.

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