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Cell Provider Blocked CallsToBusyJobsLine

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The Tampa Tribune

Published: March 10, 2009

TALLAHASSEE - At least one cell phone company blocked some calls to Florida's toll-free unemployment compensation hot line because the line is frequently busy, but the problem has been corrected, state officials said Monday.

Officials now are trying to find out whether other cellular companies have been doing the same thing. They urged jobless workers to use land lines if possible to call the Agency for Workforce Innovation's toll-free number - 1-800-204-2418.

Officials last week discovered that Alltel, recently acquired by Verizon, had been blocking cell phone calls to often-busy hot lines apparently as a cost-cutting measure but the number was unblocked Friday, agency spokesman Robby Cunningham said.

The Associated Press

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