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GE to lay off 250 locally
A division of General Electric will lay off 250 customer service workers in Tampa as it moves the work to other offices. ...more
May 1, 2009
Mistreated Customers Fuel Populist Rage
"Populist anger in America is the anger of dispossession," writes Newsweek's Rick Perlstein. "The delinking of effort and reward has become all too manifest. That always makes Americans angry. We do not like to reward those who do not produce." ...more
March 26, 2009
Glowing WellCare Rating A 'Red Flag'
In December, J.D. Power and Associates praised WellCare Health Plans Inc. for "outstanding customer service experience" in handling customer calls about their Medicaid and Medicare benefits with WellCare. ...more
March 22, 2009
2 Months After J.D. Power Honor, Regulators Stepped In At WellCare
In December, J.D. Power and Associates praised WellCare Health Plans Inc. for "outstanding customer service experience" in handling customer calls about their Medicaid and Medicare benefits with WellCare. Two months later, federal regulators suspended Tampa-based WellCare from signing up new Medicare clients, citing "persistent" failures to handle customer appeals and "immediate need" calls, such as patients unable to get critical drugs entitled to them. ...more
March 20, 2009
Sykes Group Cuts Deal To Purchase GunnAllen
With deep losses and a credit crunch crippling Wall Street's biggest names in finance, now is the perfect time to buy a bank, says John H. Sykes. ...more
September 6, 2008
Hurricane Gustav Evacuations
The Mississippi Department of Transportation (MDOT) would like to announce the following trafficupdates. ...more
August 31, 2008
Bus Chaos Travels Familiar Route
Angry parents. Late or missing buses. Lack of time to roll out a new plan. ...more
August 24, 2008
Hillsborough Parents Fume At School Bus Chaos
This year's problems with Hillsborough County school buses go beyond late notices to parents of bus stops. ...more
August 21, 2008
School Year Has 'A Very Strange' Beginning
Tropical Storm Fay and confusion over school bus transportation may have left some Hillsborough County classroom seats empty Monday. ...more
August 19, 2008
Try All Routes For Bus Stop Details
Parents who are frustrated in trying to call the school district's Transportation Call Center have other options for finding where the bus will pick up their children Monday morning, when Hillsborough County public schools open. ...more
August 17, 2008
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