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Complaining To Top Is Easier Than You Think
For months, Verizon owed Mary Spatz a free HDTV in exchange for signing up for cable television, phone and Internet service. But each time she called asking about the missing TV, she only heard excuses about delays and backlogs. ...more
November 16, 2008
Glitches Being Fixed, Verizon Tells City
Verizon officials unveiled a few of their internal missteps to city of Tampa officials Thursday, by way of explaining that they're aware of customer service glitches and are improving. ...more
May 2, 2008
Switch To Digital TV Leaves Some Viewers Outside The Box
If you can't find your government and education channels on your TV, you're probably among the Bright House customers left behind in its channel realignment last month. ...more
January 19, 2008
Verizon Ups Ante In Cable Battle
Verizon plans to start offering today a new perk for customers signing up for its cable TV service - a free 19-inch HDTV. ...more
December 5, 2007
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